Visit BBC account help if you need help or support with signing up for a BBC account to use BBC iPlayer or BBC Sounds and much more.

Troubleshooting FAQs

• If you need help creating or registering your BBC account, check the Help registering page on the Using the BBC website.
   
• If you are having problems signing in visit the Help signing in page on the Using the BBC website.
   
• If you have forgotten your password see How do I change my password? for information on what to do.
   
• If you need to change your email address see How do I update my email address? 

For other more general help with your BBC account, visit the Creating & Using Your Account pages on the Using the BBC website.
 

Signing in to BBC Account on your devices
 

• If you need help signing in to BBC Sounds on your TV, this page has step-by-step instructions for this: How do I sign in to BBC Sounds on my TV?
   
• If you're trying to sign in to the BBC Sounds Alexa skill on your smart speaker, this page will help: How do I sign in on the BBC Sounds Alexa skill?
   
• If you are trying to sign in to BBC iPlayer on your TV try: How do I sign in to BBC iPlayer on my TV?
   
•  If you are trying to sign in to BBC iPlayer on your computer, mobile or tablet find more help at: How do I sign in to BBC iPlayer on my computer, mobile or tablet?